The short version
In shortTry a paid plan. If it is not for you, tell us within 7 days and, if you have hardly used it, we return your money.
SARV AI has a free plan so you can try the service before paying anything. If you do pay and change your mind, this page explains what you can get back.
Paid plans are not on sale yet. This policy applies from the day they are.
When you can get a refund
In shortWithin 7 days of the payment, with less than 20% of the credits used.
- You ask within 7 days of the payment you want refunded. This covers a first purchase and a renewal.
- You have used less than 20% of the credits that came with that payment.
- Your account has not been closed for breaking the Terms of Use.
If all three are true, we refund that payment in full and your account returns to the free plan. Your chats and files stay where they are.
Mistakes are always refunded
In shortIf we charged you wrongly, you get that money back whatever the date or usage.
- You were charged twice for the same thing.
- You were charged after you had cancelled.
- You were charged a different amount from the one shown when you paid.
- You paid, but the plan was never switched on for your account.
When a refund is not given
In shortAfter 7 days, or once a plan has been well used.
- More than 7 days have passed since the payment.
- 20% or more of that period's credits have been used. Running AI models costs money the moment a request is made, and that cost cannot be recovered.
- The account was closed for breaking the Terms of Use.
- Part of a period: if you cancel midway, the plan runs to the end of the period rather than being refunded by the day.
- Unused credits at the end of a period. They do not carry over and have no cash value.
Where the law in your country gives you a stronger right to a refund, that right applies and this policy does not reduce it.
Cancelling a plan
In shortCancelling stops future charges. It does not cut off what you have already paid for.
- You can cancel at any time from your account, or by writing to us.
- After cancelling, you keep the paid plan until the end of the period you paid for, then move to the free plan.
- You are not charged again unless you choose a paid plan again.
- Your chats, files and memory are kept when you move to the free plan.
How to ask for a refund
In shortOne email is enough.
- Write to support@getsarvai.com from the email address on your account.
- Tell us the date and amount of the payment. A reason helps us improve, but you do not have to give one.
- We reply within 7 working days with a clear yes or no, and the reason if it is no.
- An approved refund is sent to the payment method you used. It usually arrives in 5 to 7 working days, depending on your bank.
Please write to us before asking your bank to reverse a payment. We can almost always sort it out faster, and a reversal can freeze the account while the bank investigates.
Contact us
In shortA person reads every refund request.
Email support@getsarvai.com.
Still have a question?
Write to us and a person will reply within 7 working days.
support@getsarvai.com